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Returns & refunds.
Clear information, before you buy.
Our final returns policy will be published and legally reviewed before we activate orders. The information below is a general overview, not the finished store policy.
Change-of-mind returns
For most eligible online purchases, UK consumers have a 14-day cancellation period from receipt of the goods, with certain exceptions. We'll provide the required notices and returns instructions at launch.
Faulty or incorrectly described products
Customers retain their statutory rights if goods are faulty, damaged or not as described. This is separate from change-of-mind cancellation rights.
Need help?
Our support contact information and step-by-step return instructions will be available before checkout opens.